In Flight Service
Teague is a Seattle based innovation consultancy, specializing in technology and travel. The Aerospace Innovation Practice partners with leaders in the aviation industry to dream, prototype, and create solid solutions to big problems. This project was a collaboration with a world leader in interior cabin products.
My Role: Interaction Design
In collaboration with: Meg Geiman (IxD), Jen Ludice (Research), Sarah Graber (ME), Kay Kim (ID), Arthur Wu (ID), Matt McElvogue (CD), and Michael Charles (CD)
Phase 5 - What We (IxD) Did
In order to understand how in-flight on-demand service models could be better supported with some major upgrades to two products within our client's existing line we built low fidelity prototypes and cognitive walkthrough testing scenarios to evaluate physical and digital interactions.
Each scenario not only focused on the products, but also on specific flight attendant service tasks within a specified amount of time.
Phase 6 - What We (IxD) Did
showcasing the dependencies between each discipline in order to determine machine features and functions including potential gaps and alignments between interaction and physical design needs.
Our previous testing pointed us towards focused efforts on a single product for further design discovery and development. This included ergonomic validations, a more robust and specific set of user workflows, operation logic maps, and machine discoveries. We presented our collaborative design process,